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Responsibilities:

Coordinate local IT Site activities, act as escalation point for local stakeholders;
Set up and maintain desktops, laptops, multifunctional devices, HW and SW for employees. Provide new hires with basic introduction of IT resources;
Troubleshooting hardware and software issues and follow-up until they are solved;
Manage site company’s IT assets and assist with hardware and software procurement;
Perform general preventative maintenance tasks on desktops, laptops, multifunctional devices;
Monitor the availability of IT systems through existing portals and log/resolve/escalate issues;
Follow IT standards, processes and policies – propose improvements of these;
Provide occasional services for Network, Servers and Security when Corporate IT Teams ask local help;
Work in an international team and be part in a multicultural team;

Requirements:

Proven work experience as a Desktop Services Engineer or IT Site Coordinator
Bachelor's degree or equivalent work experience
Knowledge of ITIL Service Management and process execution
Accuracy with work, strong organizational skills and attention to details
Able to communicate in English – as you will work in a Regional team
Strong Customer focus
Ability to solve complex hardware and software issues
Windows 7-11, Microsoft Active Directory, MS Office 365, Enterprise anti-virus solutions and PC hardware installation and troubleshooting
Working experience in a manufacturing company is an advantage
Experience with tools for User management, software deployment, Operating System deployment
Basic network and servers knowledge

Willingness to travel 10%;

Cristina Gogan