Responsibilities
- Supervising and coordinating the work of the Production Planning/ Customer Service Representative teams ;
- Optimizing and adjusting inventory levels;
- Creating and developing planning and performance reports;
- Coordinating measures to prevent disruptions to customer deliveries;
- Creating and adapting procedures to support processes within the area of responsibility;
- Participating in transfer projects and launching new processes;
- Monitoring and improving the Production Planning process;
- Creating and adapting internal procedures for the planning area;
- Supervising and coordinating the work of the Production Planning and Customer Service Representative teams;
- Updating and reporting on critical products and delayed deliveries;
- Complying with standard requirements and integrated management procedures;
- Tracking the planning of products being discontinued;
- Overseeing the interface between customers and warehouses/central services;
- Monthly monitoring of demand fluctuations starting 9 months before EOS;
- Informing customers via PCN about raw materials that the supplier will discontinue;
- Analyzing customer demand forecasts and explaining deviations;
- Quarterly communication of sales volumes that need to be adjusted in the accounts for the current month;
- Reporting the logistics sales KPIs for the previous month on the first working day of each month;
- Organizing training for the team under supervision;
- Monitoring the performance of the teams;
- Coordinating internal meetings of the Production Planning/ Customer Service Representative teams;
- Annual performance evaluation of the team;
- Monitoring the relationship between the Planning and Customer Service Representatives teams;
- Preparing, reporting on, and monitoring customer orders, alerts, and complaints;
